Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@copperintheclouds.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping

Please note that returns will need to be sent to the following address:

The Distillery at Dowsetts Farm,
Dowsetts Lane, Colliers End,
Ware, Hertfordshire, SG11 1EF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can always contact us for any return questions at hello@copperintheclouds.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@copperintheclouds.co.uk.

Distillery Tours

If you need to make changes to your booking, please email any requests to hello@copperintheclouds.co.uk

For groups of 1-4, you can make changes to your booking up to one week in advance of your tour date.

For groups of 4+ you can make changes to your booking up to two weeks in advance of your tour date.

If your request falls within the period after the cut off to change your date, we can offer a tour or webshop voucher equal to 50% of your booking fee.