FAQs

Frequently Asked Questions

Here are some of our frequently asked questions. If you still can’t find the answer you're looking for, please contact us.
SHIPPING

Do you ship internationally?

Unfortunately, we are not able to ship outside of the UK due to laws and limitations on shipping alcohol abroad. 

We have a distributor in Switzerland, and are looking for others across the globe as we know there is demand for our delicious gin! 

Master of Malt stock our gin and can ship to some international regions. 

How long does shipping take? 

If you place your order before 1pm, delivery is next working day (Monday – Friday). If you order after 1pm, you can expect your parcel within 2 working days. 

Please note we use a trusted delivery partner, however, occasionally there are delays in the network which are out of our control. We cannot offer refunds on parcels that arrive after the target ‘next working day’ timeframe.

How much does shipping cost? 

Shipping is free for mainland UK orders over £50. 

For orders below £50, the shipping rate depends on the shipping postcode, so will be calculated once you have entered your shipping address at checkout.

WHERE TO BUY

Where can I buy your gin?

To shop the full range of gin, gin liqueurs, and glassware, visit our online store here.

You can also order online through Amazon, John Lewis, and Master of Malt.

We are also stocked across the UK in John Lewis stores, Fenwick and you can find our gin at lots of independent retailers.

Do you do distillery tours/ tastings?

The distillery is not open to the public day-to-day, however we occasionally host open days/ evenings for distillery tours and tastings. 

Make sure you subscribe to our mailing list and keep an eye on our social media pages to hear about upcoming open days, and events we will be at. Subscribe here

Do you have a shop on site/ can I visit to collect an order?

Unfortunately we do not have an onsite shop, and the distillery is not open to the public. 

We are stocked in lots of local farm shops if you wish to shop locally. See:

Pearces Farm Shop

Foxholes Farm 

Van Hage Garden Centre

GIFTING

Can I send a gift note?

Yes, of course! We include a handwritten note with every order, and this can be personalised. Please use the notes section at checkout to specify a personalised message.

Can I request for my order to be delivered on a specific day?

We do not offer specified day delivery, however, we can delay sending a parcel until the day before you wish for it to be delivered. Please leave a note at checkout.

Can you send my order in discreet packaging? 

We use beautifully branded cardboard boxes and kraft paper tape to send our parcels, so if you would like us to send in discreet packaging to hide from a lucky recipient, please leave a note at checkout and we can arrange this. 

No price information is included in the packing note.

WEDDINGS

Do you supply wedding favours?

Yes – our miniature gin bottles make the perfect wedding or party favours, and they can be personalised for that extra touch!  Check out the wedding section of our website for more information.

NUTRITION/ ALLERGENS

Are your gins vegan?

Yes – our full range of gins and gin liqueurs are vegan.

We’re delighted to have been awarded ‘Best Vegan-Friendly Gin Brand – UK’ in the LuxLife Global Vegan Awards 2021. 

Do your gins contain nuts?

One of our gins, our seasonal Red Leaf Gin contains nuts in the recipe. All of our products are made in a facility that uses nuts in other products and whilst we take every step to avoid cross contamination, we cannot guarantee there would not be trace elements of nut allergens present in any of our products.

Other allergens

Please contact us for other specific allergen information.

ABOUT THE GIN

What is the ABV?

ABV (Alcohol by volume) for each gin is stated on each product page and bottle.  

Our Gin ranges from 40% to 43% ABV, and our Gin Liqueurs all have a lower ABV of 20%.

Where is your gin made? 

We distill all of our spirits here at the Copper in the Clouds Distillery on a farm in rural Hertfordshire, England.

We use locally produced wheat spirit as the perfect blank canvas for all of our spirits. 

We grow some of our botanicals right here on the farm and try to source botanicals and ingredients locally as much as possible. 

We planted our botanical garden last year as we’re making an effort to increase the amount of botanicals that are grown right here on the farm.

We have two traditional copper pot stills which we use to distill all of our spirits.

How many gins do you make? 

Our playfully premium range of spirits consists of:

For more information visit our product pages.

What sizes does your gin come in? 

All of our gins come in 700, 350 and 50ml. Gin liqueurs come in 500 or 50ml.

HOW TO STOCK

Can we stock your gin in our shop/ at our bar? 

We are always happy to hear from new stockists and retailers. Drop us an email and we can have a chat to see if we are the right fit to supply you direct, we can then send pricing/ordering/delivery information to you, or put you in touch with one of our distributors. 

Please get in touch if you would like to stock our spirits and we can send you details or put you in touch with one of our trade suppliers.

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